Avenues India — Kindly refund my money

Dear team,

On Saturday I forwarded 25562 from my account to insurance through online. I got the Mail from bank that the money was deducted and they showed in Mail as Avenue New Insurance. Till now you people didn't forward my money insurance. But on December month I did in the same way. That was proper. Then why this time you are doing like this. I kindly request you to refund my money. Please