Axis Bank — Axis bank as an agent - misleading and wrongly submitting insurance policy form for car insurance

Address:

400092

Dear sir,

Please find below details for complain.

Insurance Company - Tata AIG General Insurance Company Ltd.

Agent - Axis Bank (Yoginagar, Borivali West)
(Shramik Patil and Dipika Patil)
Policy No - [protected] 00
Date of Issue - 28/01/2015
Claim No - [protected]

My car Nissan Terrano with no MH02DG9463 had an Accident on Highway on date 27/12/2015.
As inspected by Nissan Work shop, car came under Total Loss Category.
So, I claimed for the same.
But after repeated delays from Axis Bank and Tata AIG Insurance in the end they gave me the letter on 28/01/16 rejecting the claim.
It stated that you have not reported previous claim during taking the policy and thus policy would stand forfeited.


During signing the policy as an Agent Axis Bank in a hurry they sent us the policy without confirming any information for policy terms and conditions, as my old policy was expiring by that day itself and they wrongly submitted the form
I have shown the previous policy paper to the person of Axis Bank while taking the Policy and also he submitted incorrect policy number of my previous Insurer i.e. Bharti Axa General Insurance Company Limited.
Correct Policy number 89007424
Incorrect Policy number submitted by Axis bank 59007424
(As per details given by Tata AIG General Insurance Company Ltd.)
I have given Hard copy and also mailed the Policy documents of my previous Insurer.
As an agent it is his duty to guide me about Policy and to inform me that you should add report papers of previous claim but he didn’t.

And further there was no notice or information given to me about not reporting the previous claim and no intimation was give to revise or to forfeit the policy or about providing incorrect Policy number of previous Insurer
There was enough time i.e. from 27/01/15 to 28/01/16 almost a year for them to inform me for this error but no steps were taken by both Axis bank and Tata AIG General Insurance Company Ltd.
When I am demanding for claim at that time they are informing that your policy is forfeit.
This is no way justice.

I have also paid the Premium amount of Rs.21833 on 27/01/15 after signing the Policy on same date.
So now I am left with no way, due to Axis Bank as an agent for Tata AIG Insurance Company.
I want the claim Amount as i have paid the Premium.