Axis Bank — fastag has been not delivered, no communication on it

Address:

Vadodara, Gujarat, 390020

I have applied for axis bank fastag and it has been activated from last one week but after that i didn't get any response on it.
When axis bank don't fullfill the delivery on time then why they are misleading customers that it will be delivered with in 7 days.
A necessary step should be taken for such misleading or malfunctioning behaviour of bank.

Also my brother applied for his car, he got message that it has been dispatched thru bluedart but no document number and no details about dispatch, even after 5 days of dispatch it has been not received.