[Resolved]  Axis Fastag — fastag account freezed, can't able to top up my account

Address:	Vellore, Tamil Nadu, 632001
Website:	Axis Bank

I have axis bank fastag account and i opened my account with aadhar card and my account shows kyc as ok but credit status became credit freeze. Unable to top-up any cash from march.
Contacted fastag toll free, they said i have to update kyc again and they told me to send all cars rc book, aadhar and pan (Which i submitted while buying fastag) to etc. [protected]@axisbank.com, scanned all documents and mailed to them. They told me to visit axis bank branch to update kyc and axis bank employees are clueless about this procedure. They ask me to contact customer care again.
Such a poor system.