Baggit — Defect hand bag

I purchased baggit bag . When I opened it up, seen the chain colour was faded from the chain, when i went for exchange defective one with new fresh purse ( even ready to pay for fresh one), they refused to exchange it.
However after this experience i don't think i will ever buy a baggit bag again. I would rather buy another brand which gives me the comfort of a return policy irrespective of sale.

Since i will definitely not be using the bag i bought (Will have to think of somebody whom i can gift), i will have to buy another bag for my use, definitely not baggit. I am done with baggit.