[Resolved]  Bajaj Allianz — Bajaj Allianz Car Insurance cheating/ Fraud

I purchase zero depreciation car insurance policy from bajaj Allianz through your website insurance policy number OG[protected]-00033432 amt paid Rs 17556. At the time of purchasing they didn't told me any thing about voluntary excess . Now at the time of claiming they are asking for Rs 2500, then I raised the concern that at the time of purchasing they didn't inform me . I requested for IVR recording . As I m surprised that the authorised dealers of the Hyundai showroom doesn't know about the meaning of voluntary excess . First time when I claimed they don't ask me for 2500 Rs bcoz they did not know what is voluntary excess meaning . But now they are asking me to pay Rs 2500 for the first claim and for second claim. So total 5000 Rs . Which is not acceptable .. So what u expect from customer that he knows all the meanings . This the responsibility of agent to tell. Please note I will take this matter to consumer court . As company agent only knows to sell the policy but never told the expenses ... Discount Ke naam pe customer ki baja dete hai .. .This kind of dirty behaviour happen only in India . So now i will approach to consumer court. I need justice . I will not leave us guys . Pl avoid purchasing on net or phone any policy==warning for all Bajaj alliance are cheaters. They cheat the client ... Thanks and regards Customer