[Resolved] Bajaj Allianz — deliberately delaying in giving the maturity amount - bajaj allianz

nveshvik

from Mumbai, Maharashtra

Address:	400101
Website:	www.bajajallianz.com/Corp/new-index.jsp

To whomsoever it may concern.

My dad is retired (Company name - indian government mint). The company opted for a group insurance policy few years back. The policy got matured on 4th oct, 2017 (Policy # [protected]).
We went to bajaj allianz office (Borivali (West)- mumbai) and was informed to speak to customer service and they did not entertain us and was not willing to help senior citizen.
I have conversation with customer service on many occasions, but is put on hold it disconnects. It seems they are not interested to speak to me.

Note: in spite calling in business hours ivr message says to call back in working hours and call disconnects.

Bajaj allianz - we were expecting good service from you, but ended up getting worse service. We are so annoyed and upset with the service that we would never recommend this to anyone. We will also start blogging about the complaint if the issue remains un resolved.
Would appreciate if you can get our things resolved on priority as its been quite inconvenience for senior citizen in chasing you guys. Please find customer service request number and policy number below.

Bajaj allianz service request number: 68923673
(Policy # [protected]).

My contact numbers: #[protected] #[protected]

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Dec 8, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Bajaj Allianz Customer Care's response Dear Sir,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

Nov 15, 2017

Updated by nveshvik Got a call on November 07, 2017 from your dept. stating they will place a stop payment towards the cheque and transfer the money in the bank account by next week. Still waiting for money to be transferred.

Nov 15, 2017

Updated by nveshvik Also would like to know what kind of Policy this was? Because my dad paid Rs 25000 and the maturity amount is Rs 19000 only. Pls call...

Nov 20, 2017

Updated by nveshvik What kind of service is this? I got a call on November 07, 2017 that the amount will be credit in the account by next week. It is still not done and today it is November 20, 2017. Can someone help me...