[Resolved] Bajaj Allianz General Insurance Company Ltd. — Car insurance policy was given saying that it is cashless and will cover all damages

vps29

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 380015
Website:	www.bajajallianz.co.in

I had taken car insurance policy from bajaj allianz in october 2016, and their agent had given this policy saying that it is cashless policy and will cover all damages. Now when i am making a claim on 12/12/16 for an accident that my car has met with, bajaj allianz is telling me that your claim cannot be cashless where the car is being repaired (Which is an authorised service centre of the company, but bajaj allianz do not have tie up there) and also they are telling me that 100% amount of damages will not be paid by them. They will reimburse only part payment.
The agent who sold the policy has left the job and the new person whom they are telling me to talk to has said that he cannot do anything.
I need assistance as i have been given misleading and wrong information while buying the car insurance policy and now while making a genuine claim the company is not taking any responsibility.

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Jan 19, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2016

Bajaj Allianz Customer Care's response Hi,

Please help us to review this with our team by sending in your contact and policy no. at help.[protected]@bajajallianz.co.in & we'll have our team contact you soon for further action.

Your complaint has been registered under the Reference no.: BA - 1109. Please do mention the given reference no. in the subject line of the email while sending in your details or for any future follow ups.

Regards,
Bajaj Allianz General Insurance