[Resolved] Bajaj Allianz — insurance policy not issued

Hameem Hafeez

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Hi
I had a car insurance policy with bajaj allianz which expired on 25th nov. A few days earlier i got a quotation from them for renewal. Mr swapnil sent a payment link and i tried to make the payment on 24th. But everytime the payment did not go through. After several attempts, i thought there might be some issue with the payment gateway. So i made the payment using the same link on 25th morning around 11am. I received a text from my bank at 11:12am regarding successful transaction. But i did not hear anything from the company. I have been mailing swapnil again and again but with no success. The only response i got was that they hv received credit on 27th, so my policy has expired. I told them in that case they remit my money rs 5151/- and i will get the insurance done from some other place.
Today it's 6th day since my payment, and i hv not received any soft copy or any update on my policy status. The only info i have is
"proposal number 77886957 is pending for issuance"

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Jan 1, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Bajaj Allianz Customer Care's response Hi Hameem,

We regret the trouble you had to go through. Please share your policy and contact number at [protected]@bajajallianz.co.in. so that we can assist you with the policy.

Also, we've registered your issue under the Reference No.: BA - 1307. Do mention the same in the subject line of the email while sending in the details.

Regards,
Bajaj Allianz General Insurance