[Resolved] Bajaj Allianz — No service

amarshah

from Mumbai, Maharashtra

Address:	400097
Website:	www.consumercomplaints.in

Respected All,

I am kindly requesting you all to help me out for service of Bajaj Allianz.

I bought an Extended Warranty Policy from Bajaj, policy number: OG[protected]-00107429.
It is for my Sony Bravia LED TV.
Beginning of Aug-2016 my TV stopped working so I called Bajaj's customer care and I had to call them and request them several times then finally they sent a technician on 9th Aug 2016.
Bajaj Allianz sent this technician from some Best Electronic which is located to Plot No. 148, G/2 Ajit Building, Sher-A-Punjab Road, Near Tolani College, Andheri (East), Mumbai-93.
This technician detected a problem in motherboard and he took it with him. He told me, he has to take that nonworking motherboard to show as a sample to the company. I requested him to take a picture instead of taking physically but he refused my request.

Now it has passed already a 20 days but I have not received any single call or message from Bajaj or Best Electronic. Whenever I called Best Electronic, they always and only told me to call Bajaj's helpline number. Whenever I called Bajaj's helpline, they always told me "it will be done within 3-4 days". Also Bajaj helpline has always given me other numbers to ask for the same. Why do I try other numbers when I don't reach to those numbers and I don't get satisfied answer too.

Recently they both started relying me, it will be done when new motherboard will be available. Ultimately they started giving answer which is not acceptable.

Finally I requested to Best Electronic to return my nonworking motherboard back so I can get it repaired from my own pocket but they told me they can not give it back.
Also I requested Bajaj to refund my policy premium amount and they also don't want to give.

Will I be cheated by Bajaj Allianz? Because here my motherboard and policy premium amount, both things are gone.

I am very much requesting you all to please help me and get me out from this.

Hoping for help from you,

Amar Shah
Mumbai

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Sep 30, 2016

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Bajaj Allianz Customer Care's response Hi Amar,

We're sorry to learn about this. Our team shall check your issue and contact you soon to address the same. Also, if you could send in your contact number to help.[protected]@bajajallianz.co.in, it'll help us to connect with you faster.

We have registered your complaint with us with the Reference no. BA - 1066. You can write to us at help.[protected]@bajajallianz.co.in for any queries. Also do mention the given reference no. in the subject line of the email you send while sending your details.

Regards,
Bajaj Allianz General Insurance