[Resolved]  Bajaj Allianz — recovery against wrong neft payout

Address:

Bangalore, Karnataka, 560079

Hi,

I am writing this email against a query of my life insurance policy. The policy name is super cashgain silver and the policy number [protected]. As per the policy, this year i was supposed to get money back and neft payment was done from your end to my hdfc account as per the record. But unfortunately, my hdfc account has been closed, as i was not using it from past few years. Hence, i visited the nearby bajaj office on 17-july-2017 and updated my bank details to the existing one (Syndicate bank).

I visited your office again on 31-july-2017 to know the status of query and got to know that the query was closed without even completing it. I did ask them to reopen the query number 68014208, recovery against wrong neft payout. Now it's been more than a month and still i have not received my money. Few weeks back received a call from finance team saying that this will be solved with in few days. But, everytime when i call up customer care, they say it's been escalated and it will take a week to process.

I kindly request you to look after this issue and do the needful asap. Can you please let me know when can i get my money back!

Thank you,
Shobhana