[Resolved] Bajaj Allianz — Revision of policy

CA Papiya Singh

from Bijnor, Uttar Pradesh

Address:

New Delhi, Delhi, 110076

I purchased car insurance policy in March 2017. I had requested for all additional covers but the insurance agent (Mr. Sikandar) did not include Consumables cover in my policy. I noticed the error after payment and immediately requested to revise the policy to include Consumables cover. Since then I have been calling up daily and it has been over a month but the agent is not revising ny policy. I have made over 100 calls and also sent emails but my problem is not yet resolved. Most of the time the agent doesnt attend my calls or doesnt call me back or tells me that he is working on my case. But till date my policy has not been revised. I have not seen a more pathetic customer service.

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Jun 11, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Bajaj Allianz Customer Care's response Hi Papiya,

We're keen to assist you. Request you to send in your contact and policy number via an email to [protected]@bajajallianz.co.in so that we can help you with an update on your claim status ASAP.

Also, we've registered your complaint with the Reference No.: BA - 1168, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance