[Resolved]  Bajaj Allianz — TV

Address:

500016

I purchased a TV from Bajaj Capital in the year 30/6/15 with an extended warranty for 2 years. All of a sudden, I see that my TV is bleeding internally. I called bajaj allianz with whom I have an extended warranty. The rep cam and told me that it is a Panel issue and needs to get it replaced. He asked me to leave it in the service center, which I did. The rep in the service center told me that they need 2 weeks’ time to get it fixed and incase the panel is not available at all they will deduct 10% of the value mentioned in the bill/year and return me the money.
Bajaj allianz has a tie up with smart systems and services who is taking care of these kind of issues. While leaving the TV with the service center I found that they do not have any board or any kind of hint to say they are smart systems and services. I was slightly hesitant to leave the TV with them but then when I entered their office I saw a print out which has bajaj allianz's name and their company's name. I called up customer service to inquire If I had reached the right place which they confirmed by saying yes. I left my TV with them on March 27th and till now no one has got to be to me with a resolution or alternatives. Whenever I call them, they only say panel is pending and need three-4 days’ time. It’s been 5 weeks now that my tv is lying with them without any fix. I have even asked them to give me a spare tv until they fix the panel. They says they will try to close this out and incase if they cannot they will give me a spare TV until the issue is fixed. I tried calling them and they were not picking up my call so I thought I would go to the service center and talk to them. After reaching there, I came to know that they are shifting their location. I called up Customer service again to inquire things.
The Disgusting part is Customer service does not have any information about who visited my place, the location of the service center and they do not even know that the TV is lying with the service center for 5 weeks now. They say they have escalated the issue and have changed it to high priority so that one of them would reach out to me in 48 hrs. This was escalated on 30 April. Finally, on Friday, I could get hold off someone in Service Center and when I asked him where the TV is and he told me that he would get back to me in sometime with all the details. After 2 days he told me that the TV is with Samsung and was talking about sending a mail to Samsung to find out if they gonna replace the TV or reimburse me. I doubt he is lying. I feel 3 weeks is more than enough for Bajaj Allianz to collaborate with Samsung and close the deal. I’m into 6th week of not having TV and still there is no resolution. I have been calling them day in and day out and still no response from them. Not at all appreciated.

Please look into this as It is high time and I need my TV back asap.