[Resolved] Bajaj Allianz — Warranty

ramasamy1965

from Pune, Maharashtra

Address:

603211

Claim number oc[protected]-00000522 registered by arulmozhi.[protected]@bajajallianz.co.in at 1501. they have picked up the product on the engineer mr jagannathan had taken the tv for service 26/08/2016 . their office bearer numbers are given below.felix [protected]
ranjith [protected].. till today neither product was serviced nor the claim has been settled. they are neither speaking to us nor we can speak to the person concerned. i[censored] send mail one standard reply will come we will respond your query within two working days. no customer executive to look in the complaints. will irada people read this ? only automated reply. how to solve this . even I have elevated the complaint via mail to [protected]@bajajfinserv.in

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May 11, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Bajaj Allianz Customer Care's response Hi,

This shouldn't have happened. Our concerned team will connect with you soon to address your concern.

Your case is registered with us with the Reference No. BA - 1070, note this for all future follow ups. Feel free to write to us at help.[protected]@bajajallianz.co.in and do mention the given reference no. in the subject line of the email. Thank you.

Regards,
Bajaj Allianz General Insurance

Sep 12, 2016

Updated by ramasamy1965 Ms Karthika.K

I have purchased a Micro max TV and the same is under extended warranty under Bajaj alliance I have paid the premium In full. I have registered my claim as follows. On the basis the service team of Bajaj had taken the unit in the last week of August. I am being sent pillar to post for the past fifteen days . My repeated mails and call to service team has not yield any results. Service technician is reluctant to give information about Spare part to be changed, brand name of the spare, cost of the spare, etc. Insurance company is also not responding to may mail. Hereunder am reroduing the mail sent to them

I need the serviced product today itself I cannot wait any more than 20 days . Worst service technician ever I have seen and not transparency in all your activity so far

The problem is prolonging for the past two weeks. I need transparency in service. I spoke to your authorised person Mr. Felix @ [protected]. I have asked for estimate of the spare parts and also job sheet showing the Spare part replaced, cost of the same, brand name of the spare parts etc. He is particular about collecting 10% of the money and he said he will not give any invoice bill for the service under taken. He categorically denied. This is not proper on the part of Bajaj. I need all the information . I have paid insurance premium it is my privilege and right to ask the information to my satisfaction. I need transparency in each and every transactions.

It is up to you Bajaj to provide me all the information about the service, spare replaced, brand of the spare, charges levied and amount collected from me. Claim settled, service done by whom, their name and address etc by reply mail. This is very important to me

Insurance details
Claim Number - OC[protected]-00000522 Is Registered By arulmozhi.[protected]@bajajallianz.co.in At 1501 and claim details are mentioned here under,

Policy No :OG[protected]-00194083

Insured Name :MR SUBRAMANIAN RAMASAMY

Asset Category :LED

Manufacturer :MICROMAX LTD

Asset Make :MICROMAX-LED

Asset Model :50C5500FHD

Notification Date :

Mobile Number :[protected]

Email Id :RAMASAMY.[protected]@SHRIRAM.COM

Select Claim Location :1501

Loss Date :18-Aug-2016

Loss Description :Display is not working Inception At :Policy Address

Pincode:603211

City :KANCHIPURAM

State :TAMILNADU

Address :G 1 ANUGRAHA APARTMENTS PLOT 7 LAKSHMI AVENUE OFF VELMURUGAN FIRST CROSS STREET CHENNAI

Assuring the best of our services as always.

Regards,

Bajaj Allianz General Insurance Company Ltd.

Ramasamy.S

-----Original Message-----
From: [protected]@bajajallianz.co.in [mailto:[protected]@bajajallianz.co.in]
Sent: 09 September 2016 PM 03:45
To: ramasamy.[protected]@shriram.com
Subject: RE: Unfair trade practice by Bajaj alliance compliant Please read the mail and reply manually dont sent mechanical automated reply saing your request will be considered in two days

Dear Mr Ramasamy,

Please elaborate your query as we are unable to confirm the details with the trial mail. If you have made any payment to Bajaj Allianz & policy is not issued. We request you to forward the payment details, so that we can check & confirm.

For any further clarifications or assistance, please write back to us or you can call on our toll free no

Thanks and Regards,
Karthika.K
Customer Focus Unit.
Toll Free Helplines:[protected] /[protected]

__________________________________________________________________________________________
From : ramasamy.[protected]@shriram.com
Send : 08-SEP-2016 01:17:39 PM
To : Customercare/CFU/Pune HO/Bajaj Allianz
Subject: RE: Unfair trade practice by Bajaj alliance compliant Please read the mail and reply manually dont sent mechanical automated reply saing your request will be considered in two days

U ARE TELLLING LIVE CHAT AND WEB IS DEAD NOT LIVE

SINCE YOU HAVE TO INCUR A CASH OUTLFLOW U ARE TREATING ME AS BEGGER OR DOG

IF THE SERVICE GENERATE INCOME U WILL TREAT ME A KING AND YOU WILL BE DOOR STEP AND GET THE INCOME AT ANY COST

GOOD TRADE PRACTICE

Sep 12, 2016

Updated by ramasamy1965 still my claim has not been settled I have contacted Mr Feliex [protected] and he said he is ready with spares and it is bajaj who have not accord sanction to my claim and hence the case is pending No response to my mails But your are giving mail ids. No human being available to speak at customer care. No body is there to chat also .

No other go way to the customer who are being sent pillar to post