[Resolved]  Bajaj Electricals — Dealer's non cooperation to a complaint

Address:

Kamrup Metropolitan, Assam, 781012

I had purchased a Bajaj Majesty New KTX7 cordless Kettle (1 ltr) on 8th April, 2017 from Assam Railway Employees' Co-operative Association Ltd, Rest Camp, Pandu, Guwahati-12 (Regd No.685/49). But, the same was found faulty after taking to home. The lid of the kettle opened automatically during boiling of water. We used it for few days thinking that it might be mistake on our part. But, ultimately we took the kettle to the said dealer on 23rd April, 2017 evening and told about the problem. The dealer's assistant checked the kettle and agreed that it was defective.
I asked them to keep it for repair/replace but they did not agree. Instead, they told me to contact the service engineer and got it repaired. I argued with them that since I had bought it from you, it was your duty to call the service engineer for customer satisfaction. They told me that "dealer is not responsible for calling service engineer".
For your quick response please.
(Description of the Kettle : KTX 7 KETTLE 11 BAJAJ 07222
Sr No. of the Product : S[protected]

A.K. Bhowmick
(Mob No. [protected])