Bharat Booking Holidays — Punctuality is something they need to work upon

I planned a vacation with my office colleagues and decided to visit Kullu Manali. It was a week long trip and we booked our tour through Bharat booking holidays.
They promised to cover everything from our bus bookings to hotel bookings and our itinerary around the week. The services provided by them were reasonably priced and decent.
However, in some instances, the cab driver they arranged was not punctual due to which we missed some attractions. Although the whole trip was good but these glitches must be improved from their side to make the experience better.