Bharat Gas — No one to pick Emergency contact number

Address:

Bangalore, Karnataka

Hello, Iam having Bharatgas connection with Vinayaka gas agency, Bangalore. My consumer number is 59900. Yesterday morning(7th Sept 2014) 9:30AM my house first cylinder gas has got over and i tried to use 2nd cylinder. But gas regulator doesn't get fit with the cylinder. We tried for almost 1 hour, but didn't help. Then i tried contacting emergency contact number[protected]. This number is mentioned in the bill saying that during holidays and non-working hours for emergency contact. I was trying this number from 10:30 AM onwards till today morning (8th Sept 2014), but no one picked the call. If during holidays, no one is there to pick the call, then what is the use in mentioning this number as EMERGENCY NUMBER?? We were a family of 5 with 2 small kids and we suffered a lot without gas. Luckily we got induction stove and used it for cooking purpose. (If induction stove was not there, then my kids would have passed one day without milk also) Worst part is that, today morning (8th Sept 2014) i called Vinayaka gas agency (that too after so many calls they picked the phone around 10:30AM) and registered the complaint. I was promised that agent will come to home to check in 2hours. But till 4:30PM no one responded and no body came to my home for checking. (i don't know whether they know the meaning of 2hrs and the emergency situation we were in) Is this the kind of service we will get from prestigious Bharatgas agencies? What if, the situation was GAS LEAK? Then also we have to wait for 2days? Kindly check the Emergency contact numbers and make sure that people are there during holidays as well. If not, i think it is better to go with Hp or Indane connections (feedbacks from these agencies are better) regards Manoj.L