Bharat Matrimony — Bharat Matrimony Auto Debited 95.41 without my consent

Respected consumer complaint authority,

I am writing to bring to your attention an unauthorised debit of 95.41€ from my account by Bharat Matrimony, which occurred on 02/03/2024. This deduction was made without my explicit consent or authorisation.

I have thoroughly reviewed my account statements and have confirmed that I did not initiate any transaction or give permission for Bharat Matrimony to debit this amount from my account. I have proof for everything and i will attach some of them below.

I request immediate reversal of this unauthorized charge and a full refund of the deducted amount to my account. Additionally, I expect a prompt investigation into how this debit occurred without my consent. There is no option for someone to turn off auto renewal as well.

Failure to rectify this matter in a timely manner may compel me to take further legal action to protect my rights as a consumer. I trust that you will address this issue promptly and ensure that such unauthorized deductions do not occur in the future.

Please acknowledge receipt of this complaint and provide me with a timeline for resolution.

Thank you for your prompt attention to this matter.

Sincerely,
Abil Shaji
Membership ID : E7186900
Order ID is: E7186900-[protected]