Bharat Matrimony — Bought a Prime combo package - Account still not upgraded

Hello team,

It's extremely frustrating to bring it to your notice that I bought a prime combo pack - 3months on April 10th from Bharat matrimony.. Prime combo offers both community matrimony + Bharat matrimony...I have attached the bill screen shot.. Now Bharat matrimony ID (k1887537) is upgraded to premium but community/vokkaliga matrimony (VOK183744) is still not upgraded... I have called Bharat matrimony customer care service multiple times everyday and they are not upgrading the account ...
It's been 5 days since i paid the money and bought the package. I have also raised a ticket ID for this - BM26377047.. Everytime i call the customer care they are asking for 24-48 hrs time saying there is a technical issue and the backend team is looking into this.

If there is technical issue with their product, why Bharat matrimony is selling the product and cheating the customers?

Please upgrade Communiyt(Vokkaliga) matrimony as soon as possible or else refund my money.
Anyways it has been 5 days and I am extremely frustrated, hence am filing a consumer complaint against Bharat matrimony.

Thanks,
Prathap