Bharat Matrimony — Cheated by bharat matrimony

ravindra_goyal

from Mumbai, Maharashtra

Address:	Moradabad, Uttar Pradesh, 244001
Website:	www.bharatmatrimony.com

I received a call from an employee named Tabish from Bharat Matrimony about 4 months back asking me to register myself for assisted matrimony because BM was not satisfying our search. I was given a discount for 7k. I paid 11k for the package that was available for 19k. I was given all false promises that I'll be given 5 profiles a week, who will match our requirements(that was described in detail) and will be asked to choose from it. Much to my surprise, as soon as I submitted the money, I was given a relationship manager who sent me 4 profiles and later said that she doesn't have profiles that match our requirements and if I want better profiles, i would have to register to elite matrimony because assisted matrimony doesnt have such high end profiles. I tried complaining to every individual in the company, dropped various emails but no action was taken. I was told in simple words that my money will not be refunded, the max they can do is shift me to elite matrimony and i should submit the remaining money. you think i am a fool to be fooled once by paying 11k and should additionally pay 40k to a company who has already made a fool of me?

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Bharat Matrimony customer support has been notified about the posted complaint.

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Comments

Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@assistedmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com

yuvikab

from Pachperwa, Uttar Pradesh

One of the marketing executive from Bharat Matrimony got in touch with us named Arockia and he told us to go in for Till u Marry service as we were not keen on any personalized services because we already had a bad experience with shaadi.com. I told him my partner preference is very typical and fixed and i hope you have enough matches according to my preferences. I was told there are enough matches according to my criteria and was forced to make the payment.I was told by Arockia Till u Marry instead of 1 year i will be getting all this benefits just for Rs.9900 for the next 2 years from the date of activation without any additional service charges which he emailed me too and after 2 year if i want i can renew by paying 3990/- per year year.So on his trust i made the payment by card in full of Rs.9900/- and even after making the payment my membership still is not upgraded. I was also told that i will get access to view 25 ph.nos & send 20 sms on a monthly basis and i can also send unlimited personalized messages and initiate chat but that option is also not upgraded. I was also told that exclusively an service executive will be assigned for me who will help me complete my profile 100% and also helps to find an suitable life partner but i have till now got no call from the service executive. Every time i have called her she is never available. I was also told i will get Astro matches and Profile highlighter which is not activated in my membership. So much fraud and cheating was not expected out of Bharat Matrimony. I have been sending them emails and calling up continuously but i have not heard from them even once. I have told them if there were not enough profiles according to my preferences why did they not tell me before making the payment. If they do not have matching profiles they should refund my money in full immediately.
Yuvika.