Bharat Matrimony — Either update my profile or refund my money

It's been 1 month since I have paid the premium membership amount of Rs. 6844/- but still my Bharat Matrimony profile still hasn't been updated despite my multiple complaints. So far I have been given 3 different ticket no.
1.BM25566303
2.BM25587553
3.BM14064634 . The executives there keep on telling that you will be contacted in next 24 hrs but they haven't responded or resolved the issue. I am fed up of calling the customer care and listening to their excuses. So I request you to refund my money if you are not going to update the profile. Please stop harassing me mentally and emotionally.