[Resolved]  Bharat Matrimony — Extra payment not refunded

Address:	600050
Website:	Bharatmatrimony.com

Hi,
I am a Technology Lead, I have been registered in bharath matrimony for the last 1.5 Years. One person from BM called and asked me to go for Assisted Matrimony Premium where I can get many matching profiles. They itself can find the exact match and discuss with the bride's side and will share the details as well. And in this premium package they will share 1 Profile from Elite, 1 Profile from NRI and 3 Profiles From assisted every week like that. Since I wanted to make it more clear and understanding, I went directly to Bharath Matrimony office in Adyar and enquired they told me the same and they asked me to pay Rs. 36, 000. Since we were registered in matrimony for Classic they deducted that amount and asked us to pay Rs. 30, 000. I have paid instantly and they said it is for 4 Months. Its been more than 1 month, so far they haven't shared even a single Elite profile and not even a single NRI profile. They just shared whichever I had already communicated and rejected when I was a classic advantage customer.

Now, They are saying that if any Elite profile I will share please wait till then like that 1 month is over. Very irresponsive, most of the time my RM is not picking my calls. If I call she says will check it will do it immediately. Assisted means they should assist us but in my scenario I am assisting that RM all the time about the application how to check where to check and all. She doesn't even know the difference between US and non-US numbers. She's eating all my time, whenever i check with her manager she is also providing very irresponsible answers. And saying that there is nothing special as Elite and NRI database, all are same my team gave wrong information that they will share elite and NRI profiles every week and it cannot be done like that.

The actual assisted matrimony charge is Rs.14, 000 but I have paid Rs.30, 000 for all those false statements and fake promises. When I ask for re-fund they are not providing. And saying we cannot help you on this.

Why are you people giving fake promises and take money, this maybe a business for you people but you are playing with someone's life by setting false statements. Just beating around the bush will never help so I am forced to write this here. I need someone to take necessary action on this and please help me to get my money back.

The RM name and ID is : komathi.[protected]@assistedmatrimony.com
Her Manager: [protected]@assistedmatrimony.com