[Resolved] Bharat Matrimony — fake service assurance that are not being provided | |||
Hi I'm Sophie and my profile ID is Y746319 created for my elder sister by Relationship Manager Mr.Mohsin Khan. I was getting many calls from past few months.However I was not taking it in to consideration though my sister has a minor issue in her left hand and she has an exceptional case. One day I narrated all the facts why I'm not interested in getting in to this. However, I was promised with so many things that made me think of this once again and finally I was convinced. I took the membership on Feb 19, 2015. I was also assured that I ask for a refund if I'm not satisfied with the service in the first month. Then I was strongly observing ans I was not receiving much profiles And there were other so many things that were not provided as said before. I had to fight for them for getting them. Hence, one day I got frustrated and decided to ask for the cancellation of the service. I even had a word with his manager Mr. Saurabh Berma. But I was entertained by saying that there is no such policies. Mr. Khan was so fake in committing things. The entire team is just disgusting. They have no etiquette how to deal with the customers. The manager... He does not even deserve the post...All of them are so rude and unsupportive. One suggestion for Bharat Matrimony...raise your standard. .You are nowhere in customer satisfactory list... God never escapes...he always keeps his eyes. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. | |||
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+91 81 4499 8877 (India)
+44 20 3608 0267 (UK)
+1 818 688 3593 (USA/Canada)
No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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We apologize for the inconvenience caused to you.
Regarding your dis-satisfaction in our service, we regret that our service couldn't live up to the expectations. We apologize, once again for the unpleasant experience and assure you, that every effort is being made to ensure that such lapses do not recur.
We would like to inform you that we have forwarded your complaint to the concern team. We will check and do the needful.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Customer Care
Bharatmatrimony.com