Bharat Matrimony — Fraudulent service

I created a profile on Kerala matrimony on behalf of my brother who is in India.done the payment . The payment details shown in the name of community matrimony. When I login to kerala matrimony I automatically directed community matrimony without knowing I’m using another matrimony. One representative called me for upgrade mr. Nagarajan when I initially opened the account. Now I remember he addressed me on behalf of community matrimony.
Now when we got an interest message we tried the contact details they advised for upgrade . I contacted the customer care. Then on the chat box the name appeared Nagarajan, he said we paid for Kerala matrimony. But on the payment receipt it’s mentioned community matrimony. When I emailed them they replied both Kerala matrimony and community are branches of Bharath matrimony.
So my issue is when I search I can see all the profiles look same, they can take the payment from any name . But when we choose the contacts they need money for all these. So I doubt this as fraudulent activity.
When my receipt says I payed for community matrimony why can’t I access the contacts.