Bharat Matrimony — Misbehaviour by manju (customer care executive mob. [protected])

Address:	New Delhi, Delhi
Website:	www.bharatmatrimony.com

Sir, i am nitin kumar registered the profile for my brother himanshu h5383067 who is working as navigation officer in merchant navy. After the registration i received a call from your executive manju who was telling the discounted membership plans for the activation of said profile. I told her after 2-3days i will confirm but she was insisting for the same as she was providing some discounts link if i go for online payment. I told her that i will make the payment same till 11 pm. She provided me her personal mobile no.[protected] ad the promo code will be valid only for that day. She called me at 9.30 pm for confirmation but at time of online payment at 10.30 pm, i found that there is internet problem so unable to make payment. That was not suitable time to call manju. In morning next day she called me and talking non sensely that if not made payment in night i should called her and i am not reponsding her properly. Means was talking like my boss.
When she was keep on arguing and not listening me, i said very politely "if not possible for then leave it".
She suggested me to do deactivate the profile. How can she compell me to do like this. I dont know why she was talking to me in such arrogant tone.
After the call i dropped her message "kindly send me your employee code".
Within 2 mins. She called back and taking politely that why do i want employee no.I told her it is possible to provide me or not. Now she talking with low volume. I also advised her never talk to customers in such tone and never suggest for deactivation of profile. After she refused that she used such words and blamining me and also threatening me that all conversation are on recording. I told her be on your words and yes i[censored] want to check recording and found whether i have said to delete the profile then i will opt the highest membership plan without any discount. Again she start looking here and there.I also request to you to check recording of our conversation of 11.03.2016 around 10.30 am.
She wasted my half an hour. All my collegues were listining me and said why i gt involved in such matrimonials. You can understand from this that in half an hour manju has downed the company's image and reputation.
She was representing your reputed company. When your executives are talking to clients like us. This means they are creating goodwill of your organisation infront o[censored]s. But such type of communication and behaviour spoils goodwill of company. I am working as relationship manager in nationalised bank and also know what is customer service, communication skills. How these things are very important in sevice industries specially when we are in competitive market.
Please look into matter. And feel free to call me.

Nitin kumar
[protected]