Bharat Matrimony — Misrepresentation of services

Address:new delhi

Dear Bharat Matrimony Customer Care Team,

I hope this email finds you well. I am writing to address a concerning issue I have encountered with my Bharat Matrimony membership.

When I initially subscribed to the Bharat Matrimony membership plan, I was excited about the prospect of getting 14 profile per day according to my filters, as advertised on your platform. However, it has come to my attention that the actual experience has been quite different.

As a paying member, I have found that i am still not able to get profile according to my preference that is so shameful and not trust worthy

I believed in the integrity and trustworthiness of Bharat Matrimony as a reputable matrimonial service, and I hope that this issue can be resolved promptly and to my satisfaction. I kindly request that you investigate this matter and take the necessary steps to rectify the discrepancy between the advertised membership benefits and the actual experience.

I understand that errors can occur, and I hope that this can be addressed as a genuine oversight. It is important to maintain transparency and fulfill the promises made to your valued customers.

I kindly request the following actions to be taken:

A review of my membership account to ensure that I receive the unlimited contact views as per my subscription.

An explanation of the discrepancy between the advertised benefits and the actual experience.

An assurance that this issue will be resolved promptly and that similar instances will not occur in the future.

If necessary, a refund or compensation for the inconvenience caused by this discrepancy.

I appreciate your prompt attention to this matter, and I hope for a swift resolution. Please do not hesitate to contact me at [protected] to discuss this further or to provide updates on the progress of this issue.

My matrimony ID is H12968965
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Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2024
Bharat Matrimony Customer Care's response
Dear Sir,

We regret the inconvenience caused at your end. Kindly wait our concern team will get back to you.

Regards,
Team Bharat matrimony
Feb 14, 2024
Updated by memes world
Today is February 14th. It's been almost two weeks and my problem remains unresolved. I kindly request that you either solve the issue or refund my money. Otherwise, I will have to take legal action.
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    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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