[Resolved] Bharat Matrimony — Poor Services and cheating by Khatri Matrimony

Atulmalhotra62

from Jaipur, Rajasthan

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Khatri Matrimony, Punjabi Matrimony, Bharat Matrimony

I had bought a combo pack "Till you Marry" of Khatri Matrimony(Profile ID KHA226838) & Punjabi Matrimony (Profile ID P1381067) some time last year. At the time of selling the package, no one ever told me that it has to be renewed. This year as per their own terms the package needs renewal which i got renewed by Khatri Matrimony guys and paid online.
Since then i have been following up as Punjabi Matrimony ID is still showing as free member and i am not able to contact anyone on this site.
Tis is really very shocking that such a reputed organization cheats people like this and does not provide services.
The contact person is not even picking up my calls.
Please help and get this resolved.

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Aug 7, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We would like to confirm that the profile has been upgraded to paid services with effect from[protected].

We regret the delay if any, in upgrading your profile.

Should you require any clarifications or assistance, please don’t hesitate to mail us at [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com