[Resolved] Bharti Axa — car insurance policy delay and wrong policy is sent!

NJ7

from Bengaluru, Karnataka

Address:

KORAMANGALA, 560095

To whom it may concern

Escalation:

Hi,

I begin by mentioning that i am really disappointed and frustrated with the level of customer service bharti axa provides & i've made up my mind to never ever sign up for your insurance schemes for any of my requirements in the near future. Though, i know, this complaint also will go to deaf ears, i am following the process to ensure when i file a customer complaint, i have done proper follow up's.

Complaint: policy provided contains misleading/wrong idv value & premium amount paid
Policy document i2888360 wrongly issued by your team even after providing payment receipt (See attachment)
Policy premium paid: 13700 for idv: 7.2 lakhs (See attachment)
Paid on 9.9.2019 (See attachment)
Policy sent details: idv 7 lakhs & premium amt: 13660/-
Wrong policy shared by soft copy after nearly 3 weeks and several follow up's (Check previous mail threads)
Car no: ka01-mn-9525

My previous insurance policy (Axa bharti) is expiry tomorrow and it's been my biggest blunder to renew my services with such a pathetic company like your's which deserves nothing but rot.

I will be initiating legal action and filing consumer complaint for your fraudulent services.

Regards,
Nirmal jayakumar

+2 photos

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Nov 2, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Bharti AXA Customer Care's response Dear Nirmal, we understand how inconvenient this could be and sincerely apologize for the same. Thank you for sharing the details. We would like you to know that you are important to us and we are addressing your concern on priority.

Verified Support

Oct 01, 2019

Bharti AXA Customer Care's response Dear Nirmal, we have checked the details of the policy and the policy is issued as per quotation finally shared. Please share the quotations shared with you on e-mail with us on [protected]@bhartiaxa.com for further investigation.