[Resolved] Bharti Axa — not received policy, not refunded payment, no proper service response

mulikamol54

from Pune, Maharashtra

Address:	Pune, Maharashtra, 412207
Website:	www.bharti-axagi.co.in

Hello All,

First of all my experience with this company is very bad. I would suggest everyone not to buy any insurance policy from them. Ridicules customer service.
Simply dial their customer service number [protected] & check how much time they take to answer your calls.

I have renewed my Car insurance policy (Policy Number : FPV/I2404331/2C/10/003575) online on 04th Oct-2018. Transaction reference number is (BIL/ONL/[protected].
Transaction ID: -BHAAXAGENINS_NICI[protected], Payment Amount:- 4381.34

I have made multiple complaints BHG047437, 01680537 & 01703471 towards resolution. There is no proper response from this company. Simply they are time & money eaters.

Their customer service is Pathetic, It takes 40-45 minutes to just answer calls. Customer service representatives are un professional. It needs lot of time to understand customer queries & simply gives false commitments.
Mail sent to customer.[protected]@bharti-axagi.co.in answered after 23-15 days.

If you buy policy from them, you will end up just following up for a policy.

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Dec 2, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Oct 30, 2018

Updated by mulikamol54 See Call hold time to answer a call. Still waiting list of 6

Verified Support

Oct 31, 2018

Bharti AXA Customer Care's response Dear Anand, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim. Thank You.