Bigbasket.com — Delivered expiry nearing product and bad quality product and return denied

Address:

Vaishnavam, Mattom South, Thattaramabalam, mavelikara- 690103

I have been delivered amul fresh cream which is nearing product expiry and SOfit soyamilk of bad quality.I have requested for return of product but they have not picked up the products even after following up for four consecutive days . I am currently in Amritha Institute of Medical Science Ernakulam for treatment from which this order was placed. tomorrow I am leaving the hospital bavk home. I am denied return and my fund is not refunded for last four days even after getting calls from escalation team of bigbasket