Bigbasket.com — Delivery of worthless stuff

Recently, i made an online order with bigbasket, triplicane, chennai for vegetables, fruits, dust tea pack and dettol handwash refill. The total amount paid was rs.1099/-all items ordered were delivered but to my dismay, discarded items only were found. Many vegetables were dried up without any freshness and the tomatoes found were rotten. Moreover, the total bill could be actually around rs.350/-,, but they had charged 3 times more the actual worth. They are taking advantage of the pandemic corona scare. It is unwise to make online orders with them. They cheat on the buyers. I had to lose my hard earned money to them, thisway. Better to stay away from e. Commerce sites.
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We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. Could you please help us with your order number? We'll do our best to help you.
Malarkodi's [Complaint's author] reply, Oct 25, 2020
I have provided here with the order Number.I had to search for the bill which was misplaced some where.Luckily, I got it today and hence the order No.DX-BCO-136659504-190820.Date of delivery:20.08.20;
Total amount is Rs.1099.50(wallet prepaid).I request the Bb to refund the amount, immediately.The samething happened to my previous order
and I am searching for the bill.I will quote the order number and I hope that Bb will refund the amount of this order too.Looking forward to the earnest action of the Bb.In future, I may avoid Bb if they fail to refund the amount of more than Rs.2000/-( for both the orders).
Bigbasket are keeping quiet even after providing the order number to look into the matter.It is foolish to buy any items from them.Now, I have lost more than Rs.2300/- and they are reluctant to make the refund.They should have refunded the money by this time, but not.They donot bother about any adverse comments on them, it seems.This will pave way for their fall, soon!

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