Bigbasket.com — Items not delivered on time

Address:	Pune, Maharashtra, 411027
Website:	bigbasket

I am a new customer of big basket, but badly disappointed by the services when placing my 2nd order. Order was to be delivered on 6th April (Wed evening: 5pm to 7:30pm slot). but no updates till 7:45pm.
1) i called customer care and was told it will be delivered in next 15-20 mins.
2) i waited till 8:30pm and again called. they blamed it on me and told me that they tried to contact me at 7:45pm but as i was not at home it was not delivered. i told them to check their logs as i had called them around same time and was very much at home. then customer care person said that there is operational issue and it will be delivered 7th April morning.
3) no delivery on 7th morning. and no communication
4) on 7th evening i get a call that it will positively be delivered on 8th morning
5) no delivery on 8th morning again though i got a call from delivery man that he is close to my place at around 9:25am
6) i checked customer care again at around 10:30am (today) and was told that it will be delivered tomorrow now.
so frustrating this is. i went ahead to get it cancelled and plan to not use big basket again. the services are pathetic and there is no commitment that is adhered to. no updates for delays are sent