[Resolved] Bigbasket.com — Showing wrong product image | |
I have called Big Basket multiple times and they are not till free calls. I have told them over the last 6 months to change their image of the Hide and Seek Biscuitsbiscuit as the image shows them to be having extra choco chips while they are just normal ones without extra chocochip. All the customers buying it are getting fooled or being mislead, I would have to say intentionally as the extra choco chips is a better quality one. I have given feedback and rating which they have not published because it is a lower rating and points the above and will prevent other customers from buying it. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Nov 01, 2020 BigBasket.com Customer Care's response We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. Could you please help us with your order number? We'll do our best to help you.
Nov 04, 2020 Updated by ksreekumar You need not help me, correct the product image and stop fooling your customers.Go to your site check for hide and seek, take a pack of hide and seek and hopefully you are not blind, check whether you are selling the same biscuit with EXTRA CHOCO CHIPS as shown in the image If you take into account all the hide and seek biscuits you have sold to all the customers, I wonder what would be the penalty levied by the consumer court. Image 1 is what you are claiming to sell and Image 2 is what you are delivering. I have ordered on multiple occasions you have even not approved the 2 STAR review comment, very unethical.  Verified Support Nov 29, 2020 BigBasket.com Customer Care's response We will have the feedback shared. please share the registered or order details.
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Go to your site check for hide and seek, take a pack of hide and seek and hopefully you are not blind, check whether you are selling the same biscuit with EXTRA CHOCO CHIPS as shown in the image
If you take into account all the hide and seek biscuits you have sold to all the customers, I wonder what would be the penalty levied by the consumer court.
Image 1 is what you are claiming to sell and Image 2 is what you are delivering.
I have ordered on multiple occasions you have even not approved the 2 STAR review comment, very unethical.