Bigbasket.com — UnAuthorized transactions

naveen7036

Nov 30, 2021

Website:

www.bigbasket.com

UnAuthorized transactions are made by bigbasket from my wallet, without giving my go-ahead. Also, they do not have policy of refunding the money from wallet to my mobile (through paytm/googlepay/phonepe...etc). The transaction I made was through a card, which I blocked/not using now. They want to send the money to inaccessible area. I asked for sending to my registered mobile number directly.

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BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

BigBasket.com Customer Care's response We are disappointed to see this! we request you to please share your registered details and our team will address your concern on priority.

Dec 11, 2021

Updated by naveen7036 bigbasket ticket no: 20728
Ticket is been raised with bangalore escalation team and mr abhishek and naresh mentioned this is your process in terms of auto renewal and no return of money unless source account. Today's world you can refund to registered mobile numebr as well...but your process is so useless to end-user where they don't have option to get their money back from wallet.
and even as per new RBI guidelines (on auto debit) no institution can do the auto debit or auto renewal, without customer consent...to my suprise I hear there was 5times the auto renewal done for bbstar member ship.

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Comments

naveen7036

Dec 11, 2021

Pls search the ticket number raised very long back with your bangalore escalation manager Naresh. You haven't resolved anything, pls don't mark it resolved unless it is really resolved...bugbasket ticket number: 20728