Bigbasket.com — Order not delivered

Address:	Bangalore, Karnataka, 560033
Website:	www.bigbasket.com

Very sorry to state that I have ordered fish yesterday night(08/02/16 at 9.08 pm) and the slot available was on 09/02/16 5.00 pm to 7.30pm.
The order was not delieverd neither did anyone called me from big basket to inform me about it.
Twice i called customer care number [protected] (7.38 pm & 8.40pm ) and both the time i was told that i will get a callback within 10-15 minutes.
But i did not receive any call or any other intimation about it.

At 10.16 pm 09/02/16, i get a sms that "For items returned by you for order ORDER MBO[protected] Rs 33 has been added to your wallet."
But nothing was delievred to me, so how can i return it.

Your services are disgusting and the worst part is that the complaints are not acknowledged by you at all.