Bilcare — Non payment of maturity amount

Name # G.KUMARAVADIVU
Receipt No. # 719426
Amount # 20000/-
Date of Deposit #[protected]
Date of Mature #[protected]
Deposit period # 36 Months

Email # [protected]@gmail.com

My FD matured in[protected], I plan to send my fd to bilcare for maturity amount, but Chennai Integrated office they advice me no need to send now, hold the fd it will take time settle money. Anybody send the fd and get new extension period fd or all holding old one only, Please clarify me...