[Resolved]  Birla Sun Life Mutual Fund — Redemption not processed for folio no. [protected]

Address:

Dehradun, Uttarakhand, 248001

Dear team,
this is with reference to folio no. [protected], my father Ashok vashisht has taken a plan on my name Vivek vashisht in 90's, and he had given his pnb account number 11937 to this folio as i was minor and had no account, as it was very old case and my father was getting salary by cheque as govt employee of power corporation and when he got transferred from Srinagar location to dehradun he has opened new account in pnb dehradun location which is still running but account no. is different, and as requested to pnb bank by my father, bank staff is saying that this account number 11937 is not showing in our records might be its a very old account and pnb bank vanished all non operating more than 5 years old accounts after submitting ledgers to their heads in 90's when in 2003 they got updated to finnacle computer software things got renewd and vanished all old non operating more than 5 yrs records,
thats why they are not able to find it and unable to provide closure of the same, now 2 months back i have submitted all my KYC docs like pan card, icici bank cancel cheque, icici bank attest letter, id proof, address proof, photo graph.
here by request is as the folio is on my Vivek Vashisht name and i have given my all bank details id address pan all documents, kindly provide resolution or alternate for reduption process, i have called to your customer care 3 times and explaind same things again and again they had told me for call back evey time but did not recieved any call from your end any support and visited 2 times to your dehradun office but not getting any solution.
from last 1.5 months the redumption is pending .