Biscoot Mobile Insurance — Damage of samsung galaxy j7

I have Complent your company that i had loss of my mobile Samsung galaxy j7 and my Complent number is [protected] and your costumer care told me that I have sent email to your mail I'd for process of Complent and form but I did not received a mail and my mailed is [protected]@gmail.com if I don't cover my insurance and Complent solution that after I will Complent consumer foram office of your insurance company .