Biteclub — Refund

Hello my order so[protected] was cancelled due to overdue and i have done online payment. It is almost 2 months my order got cancelled and i haven't got any refund. I have contacted customer service i didn't get any valid information about my refund. When do i get my refund and what is the status of my refund?

Club factory are not responding any of my complaints and its written in there website that refunding process is going on but sti there is no response.