[Resolved]  Blackberry — Lack of ownership by Blackberry Expert Centre - Job sheet # [protected]

Address:

New Delhi, Delhi

Hi, I would like to bring into your notice about the lack of ownership and responsibility by Blackberry Service centre, G-5, 1st Floor, Janak Palace Shopping Mall, Janakpuri District Centre, Delhi - 110058. I’m holding the handset 9360 (Black) and from last 1 month facing the problem of “Battery Drained and shutting down”. Therefore I approached your expert centre around 25 days ago and explained the problem. I was advised that battery needs to be replaced and I said OK, please go ahead.They also taken my handset to check there should not be any internal problem apart from the Battery issue. In between I was following up to the expert centre about the status and they were saying that they have requested the part from the company and you will receive the message once handset will be ready. On 1st Feb’14, I received the message from expertcentre that your handset is ready, please collect. When I visited there to collect that then I noticed that battery was not replaced. When I asked why, then they in your jobsheet there is nowhere mentioned that battery needs to be replaced and they close my ticket. I said, if the problem is not sorted out then how you can close the ticket. They were talking on some technical terms likein our records your handset been dispatched and we cannot reopen the ticket. I said OK, then open the fresh ticket for me for this issue but they didn’t log the new jobsheet I failed to understand, what service centre has done in for25 days and why they have closed the ticket if problem is still there. Why the representative who are on the counter not taking the issues/ problems appropriately. I could have gone to the any mobile repair shop for this issuebut I preferred to gone to the expert centre just because of the trust on thecompany’s outlet and its reputation in the market. I’m really surprised to seesuch kind of service from such a esteemed organization. I’m very disappointed tobe honest and still my problem has not been sorted out. Now I’m going toreplace my handset with Apple I phone and also will never recommend Balckberryto any of friends and relatives. With regards, Kapil Mangla