Blackberry — Non replacement of damaged handset, delay in repairs too.

Address:

Indore, Madhya Pradesh

I had my bb 9380 under warranty which was been repaired by store.handset was provided for on 3rd oct, it took 15 days for getting it repaired. Then it was found on the very day of delivery( at store itself on spot) that battery wasnt fitting properly in handset. I have provided my bb 9380 battery for replacement since 16 oct 2013. for which nothing definitive has happend yet. there is a negligence on part of redington indore work order no. IND/BB/13/01505. store is continuely providing an excuse for not providing me the same. I am having continues inconvenience using bb9380. its highly unprofessional to not meet expectation for complete replacement even when whole handset is compromised & under warranty. I just have 1 question, why repair when store knows whole handset is compromised & under warranty. why not replace the damn thing??? shouldnt I expect company to delievry its promises when it sells its phone?????? I am having a great deals of trouble. I am forwarding the email to Blackberry india too. do look into the matter. & I dont have scaned copy of my bb 9380 previous handset repair work order sheet. I regret that. but it would be surely available in your system.