Blackberry — phone exchange

Address:

New Delhi, Delhi

Respected Sir/Madam, I bought Black Beery Phone z10 located at saket Planet M, on[protected], but I found the problem in handset Not listen end user proper voice and hanging I went the Planet M and Meet Mr Nitesh he suggest me that you go the Black berry Center at Nehru place and they issue the letter DoA and you submitted here and I will change your phone, but sorry to inform u that their service is very cheap as per their standard, misbehave me. guy name was Mr Prveen bansal he said you have to submitted your phone and wait for 48 hours I request Sir kindly I bought this phone only 2 days before why you are not giving the reasonable time 2 to 4 hours, but he didn’t agree when I asked the blackbeery Term and condition he insist first submit the phone you will get term and condition again misbehave and when I said I am open the Camera then you say what you want to say he give me threat you can not open here because its personal matter but I said its not personal because you are represent here head of services center and I called to [protected] and she told me he have to issued the letter but there is no solution When I said I will go consumer forum he said I don’t care Its totally unethical way of business Question is that if a customer buy a phone and customer found that some fault in phone and company have to change immediately with deep apology instead of that company give 48 hours time and say come next time that time we will decide it will repair or change Such a Poor Service is not expected from a reputed Company like BLACKBEERY. I will decide to go consumer forum such misbehave and time wasting its total company fault Poor Service I had waist so much time and harassed by the company behavior I am really upset manoj Kumar cell [protected] New delhi