Blu Smart Mobility — Account Suspension and Unjust Penalty for Service Excellence Bonus

Website:

blu-smart.com/en-IN

Dear Blusmart Support Team,

I hope this email finds you well. My name is NIKHIL B, and I am writing to express my deep concern regarding the recent suspension of my Blusmart account.

I have been a dedicated driver partner, consistently striving to provide excellent service to our valued customers. Recently, I was disheartened to discover that my service excellence bonus is being penalized for an alleged mistake that I did not commit.

Seeking a fair resolution, I reached out to your team for assistance. Unfortunately, instead of finding a solution, my account was suspended. This has not only affected my livelihood but has also raised serious questions about the fairness and transparency of the process.

I firmly believe in resolving issues through open communication and collaboration. As a last resort, I must express my intent to challenge this matter legally and lodge a case if a fair resolution is not provided promptly.

I kindly request a thorough review of the circumstances surrounding the customer feedback and the subsequent suspension of my account. I believe in the principles of fairness and justice and trust that your team will carefully consider the facts.

I am attaching any relevant documentation or information that may assist in clarifying this matter. It is my sincere hope that we can resolve this issue amicably and avoid any legal proceedings.

I appreciate your immediate attention to this matter and hope for a prompt and fair resolution.

Thank you for your understanding.

Best Regards,

Nikhil
[protected]
Punch ID 24771