Blue Mountain Resort And Hospitality — Done fraud during selling membership

Address:Surat Gujarat

From Surat Gujarat
I get a call from Blue mountain resort and hospitality (BMRH). They invite me and my wife to attend a programme and have dinner at Hotel Bagban Kratos Club. I accepted the invitation. When We go there, one representative Mrs Bhavika talk to us about their membership plans. She show us a lot of benefits. She also showed us their certificate of excellence and a video where CM Bhupendrabhai Patel is giving an award to BMRH. First she explained a membership plan of around 3, 50, 000/-rs. So I refused for it as I am a salaried person can't bear such a huge amount. So she offered other membership plan of around 1, 50, 000/-rs. The total budget is decided finally around 95000/-rs. As they deduct some 11000/-rs due to name on my wife and some discount was told due to credit card payment.
They checked my credit card limit and available balance which was around 50000/-rs. So we decided to pay 50000/-rs by SBI credit card through EMI in which first EMI will be deducted after 45 days around 15th of December for 24 months and remaining payment of 45000/-will be paid after completing 24 EMIs.
Offers promised as mentioned below:-
1- Membership plan is for 5 years and usable for lifetime having 6N/7D every year or total 35 days plan.
2- There will be one complementary trip of 2N/3D in India free of cost excluding some part of travel fare or dinner.
3.- After taking complementary trip if you are not satisfied then it can be sold or transferred through them and whole paid amount will be refunded.
4- There will be all service taxes will be free for each trip.
5. Whenever we complete 6N/7D either in 1year or 2 year, after that I have to pay 8999/-rs maintenance fee in which also 50% discount will be given. This thing I confirmed 3 times with her.

After reaching home when I read terms and conditions and found totally different.
As per T&C all taxes during trip vacationer have to pay. Maintenance fee have to be paid whenever either you plan a trip for even only 2N/3D after complementary trip or after 90 days of membership.
There was no condition mentioned that we can sell or transfer membership after complementary trip if we don't get satisfied.
Next day I saw total amount of 50000/-rs deducted from my credit balance.. It means not converted in EMI.

After 2 days I got a call from admin department regarding verification and they asked that all T&C are cleared. I told about 2 issues about emi and maintenance fee. They didn't do verification and asked me to clear all things.

Now after that whenever I talk to representative they always denying.. Sir I never told you like this about maintenance fee.. Now she is saying you have to pay whenever you book a trip for even 2 days.. Sir you are having some misunderstanding..
I went their office also but they are not ready to listen anything.. Saying now money will not be refunded do whatever you can do.. So I still kept on hold my verification and not generated my membership ID.. As if once ID generated then I have to pay my balance amount of 45000/-rs.

Please do needful to get my money back and stop them to do this type of fraud with others.
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Nov 11, 2022
Updated by ysinghal
Kindly take some action as many of middle class family members are being cheated everyday.. Please stop it and take action to refund money
Nov 29, 2023
Updated by ysinghal
Blue Mountain club and resort is totally fraud and all staff members are cheaters don't believe on their promises and waste money..
Complaint comments 

Comments

Please complain on Umara police station.
many people do that.
we also get money after taking action against them.
[protected]@gmail.com
Kumar Bairagi's reply, Jul 7, 2023
Please tell me How you get money back because same happened and just check it's s trap.
I was also facing the same issue with and same salesperson and the same commitment she gave me, but after verification and confirmation she asked me I had misunderstood and she never told me like that, I was also stuck in this trap, even though she asked me that I will use this membership in any country but now I know that we only use this membership in Asian Country.
chirag16989's reply, Dec 21, 2022
can you pls share contact details. we have group again them i will add you on that
Vhj Vivek 's reply, Dec 21, 2022
Kindly add me to the group as well as I have been cheated by same way...
9408399466
Miteshsomani's reply, Dec 28, 2022
8849372215
Kumar Bairagi's reply, Jul 6, 2023
Just happened..just tell me how to take refund amount

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    Surat Gujarat
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