[Resolved]  Blue Mountain Resort And Hospitality — Not providing services as promiced

Address:	2nd Floor, Rishi House, Near ICICI Bank, Kargil Chowk, Piplod Surat, 395007
Website:	bluemountainresort.in

Following services are promised by sales person
Mr. Ajay
Miss. Dhanashree

1. I have asked what is the definition of studio room as they are providing me in membership? They told me studio room means SUITE room. I contacted customer care and person said "He don't know what is promised by sales person but studio room means standard room not expect any suite room."

2. Complementary 2NIGHTS/3DAYS and for 3 years validity for complementary is promised by sales person. But in detailed document they written "NIL" in any complementary offer.

3. Sales person promised that BLUEMOUNTAIN has a web portal where you can go through their list of properties. But as I was not able to login on their portal I contacted customer care and again answer is "This is wrong information given to you we don't have any system or web portal like this."

4. Sales person promised us that you can call us anytime when you have any doubt or plan a trip we will do that for you. And Salespersons are disappeared after selling membership.