[Resolved]  Blue Star India — Faulty product and bad service from authorized service center

Address:

Thane, Maharashtra, 400607

Hello sir/madam,

My split acs are in yearly amc service, both acs are only 2 years old.

In the month of may 2016 your technician did the scheduled usual servicing and reported that one of my split ac has gas leakage. (Please be informed that same thing had happened in the month of september 2015)

After this my nightmare started with bluestar india, after subsequent visits from your technicians with different reasons every time (Filled the gas once).

Again after hardly 2 weeks, same ac started water leakage from indoor unit, yesterday your technician finally concluded that my ac's condenser (2 years old ac) has to be replaced.
As per him, since it is a aluminum condenser and while selling this product dealer did not give you enough information and fooled you about the condenser types.

My questions to bluestar india-

- why company selling faulty and less reliable aluminum condensers if those are not even good enough for 2 years?
- why your dealers not giving right and adequate information to customer and fooling the customers around?
- why your technicians took so much time and so many visits to understand the actual problem?
- who is going to bear the cost of new copper condenser which is around 5-6 thousand inr?
- what is the guarantee from the company that after replacing this their wont be any further nuisance as i am facing since last 2 years from bluestar acs?

I trusted bluestar as a big and reputed name in the field of acs, but seems i was wrong.

Expecting prompt and positive response from bluestar india.

Ticket numbers i had raised so far as below-
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Thank you,
Sameer
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