Blue Star India — Regarding Installation of Split AC

Address:	Pune, Maharashtra, 411057
Website:	www.bluestarindia.com

I purchased Blue Star Split AC from Chroma Pune on 1st April and they told me that AC will be delivered by 10th Apr. I received AC on 10th April and then they raised request for installation and informed that it will be installed on 13th April. Blue Star sent Technician (Technician from ZamZam Enterprise) to our home for installation.
I refused to get core cutting done by them as charges were too high and asked them to come next day for installation. They didn't come and closed the request on 16th stating that customer was Out of network area.
I called them on 15th Morning to visit my place for installation as i have got all the core cutting and fabrication done but they did not come. Then 16th afternoon I called Blue Star customer care and informed them about the whole incident and they said that they raised the service request and technician will visit in 24 hrs.
Later around 7:00 PM again same technician called and asked whether he can come and visit for installation and i asked him to come and finish the installation but he again didn't turn up.

Later i called him around 9:15 PM and he told me that he will not come as i did not got core cutting done from them. Also he said that i can complain to anyone and he will make sure that no one will attend for installation. Also he said that request has been cancelled and i need to raise another request.

I am surprised to experience how Blue Star company treats its customers.
Its 18 days i purchased AC from Blue star and its not installed till now and seeing the response from Blue Star seems it will not be installed til summer as well.

Seems like to increase their sales Bluestar has tied up with pathetic vendors and are not at all bothered about the customer.

I will never buy any other product of Blue Star and neither my friends or family will purchase any of their products.