Bluestar — Bluestar - Awful AC Service - Replace ASAP

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Gautam Buddh Nagar, Uttar Pradesh

Bluestar - Awful AC Service - Replace ASAP 1 Review Add a Comment User Sonika91 on Apr 22, 2015 This is in regards to my complaint dated 20th of April - Ticket No. B[protected]. My AC stopped working and I registered for it to get checked. In response, 2 people from Bluestar (one of them was named Hansraj) visited me and checked my AC - said the TCV needs to be repaired. TCV was damaged because the stabilizer was giving more output than required - 246. I got my AC serviced last year after summers so that it is ready for this year. I don't understand what that service-man checked. Because had he done anything at all, he would have seen that the stabilizer needs to be checked. Prior to that, last year when the summers started I had called in for service and that man dropped my AC because of which the gas leaked immediately and had to get it refilled. So those 2 people took TCV, Stabilizer and remote with them saying they'll come again at 2 PM next day. Next day, they didn't turn up all day. I called them up and was told that the stabilizer repair is taking time. Next, they called me up at 9:10 PM saying the technicians will be there in 10 minutes and fix it. Since it was too hot, I agreed, assuming even if they turn up by 9:30 PM, they'll get done by 10 PM. Two men (one of them was named Sanu) came with TCV and stabilizer (they weren't even aware that the remote was also with them) - there were about 6-7 sparks in TCV and 2 loud sparks from inside the AC. The MCB tripped every time these sparks happened. Finally at 10:55 PM they left with the TCV and remote (the so called repaired stabilizer was still giving an output of 235 instead of 220 and when I asked them, they said it's fine now) Next day, two men (one of them was named Shakeel) came with the TCV and remote. They connected the TCV and sparks began - MCB tripped - stabilizer was stable at 235. Shakeel mentioned that Sanu had plugged the cords wrongly because of which the sparks were happening. He said that the stabilizer needs repair (this man was unaware that the stabilizer has already been to the service station and back). He then opened the entire AC - took out the motor which he said needs repair. He took away the motor and stabilizer again. Now, I know that the motor was damaged by Sanu when I saw that loud spark inside the AC. Every time they send a different person who has no clue what the previous person did or what parts he took away for repair. I was buying Voltas AC because my family has always trusted it. However, the dealer convinced me that BlueStar is better. I've never allowed anyone apart from BlueStar officials to touch my AC and this is what I get in return. Delhi is burning hot and I've been helpless for the past days because of this pathetic service that your people have been rendering. They have basically spoiled every part of my AC. First the service guy leaked the gas. Second service man didn't check my stabilizer. Third Sanu damaged my motor. They've taken the PCV twice with them in vain - after having multiple sparks in it. With this kind of experience, I will definitely never recommend anyone for BlueStar. I've had an awful experience so far. So now, I really don't wish to get it repaired anymore as I have had ENOUGH. You can keep the so called repaired parts which are actually way more damaged than what they initially were. Kindly get me a replacement as soon as possible since you've already damaged my year old AC to the maximum possible extent. [Updated by Sonika91 Apr 24, 2015] After filing this complaint, I got a call back in the evening saying this will be addressed soon. A man called up and informed that an engineer will be coming and fixing this for me by 7:30PM. However, three men turned up at 8:40PM which was abrupt so I had to ask them to leave. They left the stabilizer and the motor at my place. Now, is this what you mean by satisfactory measures? Why should I be keeping a repaired motor that was damaged by your people without any fault of mine? This is so not acceptable! Kindly revert back with a reply as soon as possible. [Updated by Sonika91 Jun 01, 2015] Now my AC is again not working. For the past couple of weeks, it is worse than a cooler. The compressor is on ALL THE TIME, but the room never cools down and the temperature displayed falls to a maximum of 28 degrees. The electricity bill is horrendous. What am I really supposed to do with this AC? Just keep coming up here and pen down my frustration? All that I asked last time was to make sure that AT LEAST for this summer I do not have to contact for any service since I had already gone through enough courtesy the Noida service centre! But what now? I've already dealt multiple times with BlueStar team and do not wish to keep doing so only because I bought it which I now am very sure I shouldn't have. I DO NOT WISH TO KEEP THIS AC. KINDLY ACCEPT THIS WONDERFUL PIECE AND REPLACE IT AS SOON AS POSSIBLE WITH ONE THAT WOULD WORK AND MAKE SURE THAT I DO NOT NEED TO FILE A COMPLAIN AFTER EVERY FORTNIGHT.