| Address: | Mumbai City, Maharashtra, 400071 |
I have already raised a complaint against BookMyBai on National Consumers Helpline to which they have provided scripted response that they will give replacement but they are refusing refund.
I am filing a case against BookMyBai in Consumers Forum Court.
I was not aware of this site and of so many complaints against them.
I registered with Book My Bai and posted requirement for maid on 26th November 2018. An 'executive' was appointed to me (not mentioning the name here).
I was asked for my budget, which I stated as 6000 INR and was asked to shortlist maids.
I was contacted by them, but they refused to provide one of the short-listed maids. BMB 'executive' sent two maids who demanded 10, 000 INR for the listed work.
Later, the 'executive' skillfully made me increase my budget to 7000 INR. A maid was sent, to whom I gave the tour of the house and explained work to the maid; she agreed to work, and I made the payment to Book My Bai (one month salary of the maid + GST as per their policy, which amounts to 8260 INR). The maid worked for a couple of days and then started complaining about the work (even though the work had already been explained to her earlier); The 'executive' informed me that she would provide replacement for the maid. She sent a few maids, they agreed to work but never showed up. A few maids sent demanded 8000 INR for the work. Apart from the financial loss of 8260 INR, this experience with Book My Bai has caused me tremendous mental stress.
It took me a while to realize that perhaps it had been a tactic from day one to increase my budget and then provide a maid who would complaint about the work in couple of days and then pretend to provide replacements. I was duped of 8260 INR and since then it has been a downhill journey.
The 'executive' started ignoring my calls. After raising complaint on National Consumers Helpline I sent email to Book My Bai as instructed by NCH executive. Book My Bai did not reply to my email.
A week after supposedly providing me maid on 1st December, I was contacted by another 'executive' of Book My Bai for survey, asking me whether I was satisfied with the maid. It means that the complaint was not officially mentioned anywhere on their servers, the person who sent me message on WhatsApp was unaware that the maid provided by Book My Bai was not working at my place. It was after mentioning the NCH complaint to this 'executive', Book My Bai took note of my complaint on NCH portal and wrote a scripted response on the portal but did not reply to my email. I wrote an email to them again mentioning I was not satisfied with their solution, messaged the other 'executive' on WhatsApp but both my attempts to communicate were ignored.
I informed them that I would be taking the matter to next level by filing a case against them in Consumers Forum Court, but I was ignored. Book My Bai perhaps assumed that I was bluffing and was not serious about filing the case.
When I mentioned the proper address of the Court where I would be filing a case, I received an email from Book My Bai mentioning that they are willing to give me credit note but would not be able to refund the amount as such. Credit Note means that I would have to take services of Book My Bai again. After going through such mental trauma, it is out of question that I would be using their services, which, I am sure even they are aware of. This is nothing but an attempt to put a lid on the concerned issue. My further attempts to contact the other 'executive' on WhatsApp have been ignored (messages not read), he ignored my calls as well. Email to Book My Bai have been ignored as well. My attempts to contact them on Social Media also did not yield any result. Book My Bai decided to ignore me as if I am nothing but garbage to them.
I never wanted the matter to escalate to this level BUT, I have to take this step so that what has happened to me does not happen to anyone else. I want my refund, that is truth but most importantly I want justice, I want Book My Bai to know that they cannot take consumers for granted. After going through the mental trauma, I want to be able to sleep peacefully at night knowing that justice prevailed, and Book My Bai learned their lesson.
I have given many chances to Book My Bai. I wish to put it out in words on this portal that I am taking them to the Consumers Forum Court.
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