BookMyBai — cheating the customers and not responding after taking the money for maid placement

I hired a maid from bookmybai for four hours paying more than rs.8000 as placement fees to the agency. After 10 days they placed the maid who was working at my place in another house for a full day job without my notice as she wanted a full day job to earn more money, when i learnt about this i tried calling the co-ordinator assigned to me and she does not pick my call and another representative was assigned to me after following up multiple times. Again after following up multiple times, i was sent two maids for interview who again were looking for a full day job. When i reported that to the co-ordinator, she suddenly closed my account without letting me know about it and stopped taking the calls. Now i have lost more than rs.8000 to the agency who does not respond after multiple calls and emails. I do not even find their contact number on their website. I could get the mail id of the manger of my co-ordinator and emailed him multiple times and even he does not respond to the email. I am completely upset about the entire episode and the loss of money to them. The intention was to hire a maid whom i can trust but when the agency who is working on providing maids itself is a big fraud how can we trust their entire system.